About the Company:

Founded in Dec 2014, Razorpay is a new age, well-funded unicorn giant in the payments and finance industry. We enable businesses to accept, process and disburse payments through several payment modes like debit cards, credit cards, netbanking, UPI and prepaid digital wallets. Our key value proposition is to enable frictionless transactions by innovating with the payment ecosystem.

Razorpay currently processes multi-billion USD payments on an annualized basis, touching 200 Mn+ end customers through top clients like Airtel, Goibibo, Yatra, Ola, Swiggy, Zomato, Cred etc.

We architect systems for scale of not just one segment leader but 1000s put together. With more than a lakh clients, you would have definitely made a payment through Razorpay if you live in India. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). Both of these are run as a separate business unit with a laser-sharp focus on innovating in the 0 to 1 stage. For behind the scenes details, do check out razorpay.com/blog/.

Eligibility:

• 2024 Batch BE/BTech(CS/IT)
• Good pH score
• Good academic record
   

The Role:

• In this role you would be responsible for day to day maintenance of engineering systems. You would also often act as the first line of support for internal applications while fixing bugs, developing and deploying small components of code.
• The role of the Production Support Engineer is a technical role that ensures the stability, integrity, and efficient operation of the platform / system and services.
• High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.

Roles and Responsibilities:

• Logging and keeping records of various issues to help the team prioritize fixes and automations, along with measuring the product quality.
• Documenting troubleshooting and problem resolution steps.
• Monitor alerting channels, analyze problems, diagnose and do occasional code fixes with low to medium complexity.
• Taking ownership of technical issues and working closely with developers to resolve more complicated problems.
• Work closely with product and developers to enhance the quality of existing products.
• Resolving escalated customer complaints without the need for team lead intervention.
• Address urgent issues quickly, work within and measure against customer SLAs.
• Write scripts (shell, python, ruby, php) and aggressively automate manual / repetitive tasks.
• Automate scripts / tasks for reporting and maintenance; and build anomaly detectors and alerting wherever applicable.
• Develop smaller complexity features/enhancements in existing products.
• Perform in-depth research and identify sources of production issues surrounding the application.
• Work closely with business in managing day to day issues, resolve user queries.
• Perform daily health checks of the application, job schedules and infrastructure supporting the application.
• Develop and facilitate monitoring systems to identify issues before they happen.
• Identify, develop and design features to solve patterns of problems to stabilize production systems.
• Create accurate DB queries that will identify affected data and rectify them.
• Build a deep understanding of the domain.

Job Requirment:

• Knowledge of Unix / Linux based systems.
• Experience working with MySQL and Redis and writing simple queries to get data for debugging issues.
• Being able to creatively come up with solutions for various problems and implement them.
• An in-depth understanding of the different products and ability to navigate through the code to debug and small fixes.
• Hands on with any of the scripting languages like Bash, Python, PHP, Ruby.
• Excellent analytical and logical thinking.
• Quick troubleshooting and diagnosing skills.
• Problem solving and debugging skills.
• Ability to join the dots around multiple events occurring concurrently and spot patterns.
• Hardworking with strong work ethics.
• Should be comfortable working in shifts & on weekends.

Good to have:

• Prior production support experience.
• Prior programming experience.
• Familiarity with Apache, Sumologic, Grafana, Prometheus, Elasticsearch.
• Experience in dealing with RESTful web services is a plus.
• Worked with queues and understands cron jobs

Compensation Details:

• Internship
  • During in premise internship,
    • Stipend will be ₹ 29,000 per month ( first 6 months stipend will be ₹ 24,500 per month, and there after ₹ 29,000 per month )
    • Candidates will be covered by medical insurance while working from Company premises
  • Candidates joining internship will be credited 12,000 eLitmus cash into their eLitmus account

• FTE
  • Upon successful completion of intern, based on the performance and availability of positions, CTC offered may range from 7 Lpa upto 8 Lpa depending upon performance.

Note:

• All candidates need to compulsorily join in Bangalore office of Razorpay during the course of internship.
• Your Internship will end on 31st July 2024.