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HP inc
Technical Support Representative
HP inc
www.hp.com
Bangalore

₹ 4,90,000 | 3.4 lakh fixed + 1.5 lakh variable allowance

Fresher (2018 to 2021)

Referral Reward: ₹ 5,000
This job covered under referral policy. Know More

About referral program - Anyone who has an eLitmus account (do not have to be a HP employee) can refer their friends to this job. More details are enclosed below. Also, if no friend referred you at the time of applying, please enter 'None'.

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No. of positions : 60+

  

About the Company:

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in India.

    

Eligibility:

  • 2018 - 2021 batch
  • Any graduate eligible (BCom, BBA, BCA, BBM, BTech etc.)
  • Good academic record
  • Must have cleared all semesters.

    

Job Responsibilities:

  • Manage a high volume of inbound and outbound customer phone calls, emails, chats, and orders
  • Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
  • Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue
  • Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
  • High level demonstration of Interpersonal & communication skills, with multiple internal and external stakeholders

   

Job Requirements:

  • Must have excellent communication skills in English (Spoken and Written) and Hindi (Spoken Only)
  • Basic computer hardware knowledge
  • Having an A+, N+, MCSA, MCSE Technical certifications would be an added advantage
  • Must possess the zeal to demonstrate Customer First culture in every interaction
  • Must have good typing skills
  • Should have excellent Customer Relationship Management skills, Email/Chat Etiquettes, and good time management skills
  • Must be open to working in rotational shifts

    

Compensation Details:

  • CTC Offered :- ₹ 3.4L (Fixed) + ₹ 1.5L Variable Allowances (Performance + shift+ Sales Incentive) + ₹ 4L Insurance

    

Note :

  • Must be open to work in night shift
  • Must be open to relocate to Bangalore( Whitefield/Electronic city)

   

Referral:

Anyone who has an eLitmus account can refer their friends to this job. As a token of gratitude eLitmus will pay you a cash reward (paid to a bank account of an Indian resident post applicable tax deductions by eLitmus):

  • ₹ 5000 per successful referral
  • For detailed terms, please visit the referral program link given above.