About the company:
Newton is an email management application for iOS, Android, Chrome OS and macOS developed by CloudMagic, Inc. The application is known for its searching capabilities, cross-platform abilities and user interface. It has been referred to as an email client better than Gmail's native app.
- BE/BTech/MCA/ME/MTech/MS 2017 Batch (All branches)
- Willingness to work in night shifts.
- Good pH score and academic record
- CTC of Rs.5,00,000 plus Night shift allowance
Job Description / Key Responsibilities:
- Troubleshooting and resolving all technical & non-technical issues related to our products
- Work closely with Engineering and Sales teams
- Help the development team in prioritizing the feature requests based on customer feedback
- Resolving queries on various platforms
- Handle escalations for post-installation issues
- Creating FAQ and documentation related to product training and support
Desired Skills and Experience
- 0-2 years of experience in Customer facing role
- Knowledge of email app.
- Must be customer-focused, and willing to do whatever it takes to resolve customer issues
- Good communication skills
- Quick learner, self-motivated and directed, with keen attention to detail
- Team player
- A social media aficionado
- Willingness to work in the night shift (US shift)
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