About the company:

Newton is an email management application for iOS, Android, Chrome OS and macOS developed by CloudMagic, Inc. The application is known for its searching capabilities, cross-platform abilities and user interface. It has been referred to as an email client better than Gmail's native app.

Eligibility:

• BE/BTech/MCA/ME/MTech/MS 2017 Batch (All branches)
• Willingness to work in night shifts. 
• Good pH score and academic record

Salary:

• CTC of Rs.5,00,000 plus Night shift allowance 

Job Description / Key Responsibilities: 

• Troubleshooting and resolving all technical & non-technical issues related to our products
• Work closely with Engineering and Sales teams 
• Help the development team in prioritizing the feature requests based on customer feedback 
• Resolving queries on various platforms 
• Handle escalations for post-installation issues
• Creating FAQ and documentation related to product training and support 

Desired Skills and Experience 

• 0-2 years of experience in Customer facing role
• Knowledge of email app. 
• Must be customer-focused, and willing to do whatever it takes to resolve customer issues 
• Good communication skills 
• Quick learner, self-motivated and directed, with keen attention to detail 
• Team player 
• A social media aficionado 
• Willingness to work in the night shift (US shift)

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