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Yodlee Infotech
Yodlee Infotech
Customer Support
Yodlee Infotech
www.yodlee.com
Bangalore

₹ 3,50,000

Fresher

About the company:

Yodlee is headquartered in Redwood City, California. It’s proven personal financial management, payments, and customer acquisition solutions unify all personal financial account information to deliver a simple, centralized and secure way for consumers to manage all of their financial tasks anytime, anywhere.

Eligibility:

  • 2015 batch BE / BTech / MCA
  • Good pH Score
  • Good academics

Job description:

  • Service request queue management and timely resolution of technical cases escalated to the team.
  • Provides professional and helpful support for Yodlee products line(s), well prognosis, and/or completion product performance.
  • Investigates unusual or unsatisfactory product performance to determine root cause and preventative action.
  • Completes advanced product line training (Field Service Personnel not included).
  • Handles special projects as assigned.
  • Contributing to knowledge base system.
  • Work closely with other teams to bring in faster resolution.
  • Adherence to Process, Policy & Procedures Meetings and exceeding client SLA.
  • Engage on client calls as and when required until resolution.

Desired Skills:

  • Should have worked in a 24/7 environment and open to working in shifts.
  • Excellent communication skills (both written and verbal)
  • Demonstrated strong customer service/support skills.
  • Strong analytical and troubleshooting skills.
  • Familiarity with web technologies.
  • Experience working with CRM tools.
  • Banking domain knowledge would be an added advantage.

Note: Once selected you will be on 3 months probation period.