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Company:

Cisco Systems(India) Pvt Ltd

Position:
Technical Support Engineer
Job location:
Bangalore
Event date:
06 Feb 2016
Last date to apply:
04 Feb 2016
Salary offered:
₹ 6,50,000 and above
Experience required:
2 Years to 5 Years
Additional Details:

Are you a  talented, bright, motivated and curious engineer   with exposure to  Routing & Switching  Technologies , Network Security Technologies, Voice over IP technologies, Network Management Systems or Server Virtualization  looking to work on cutting edge network technologies with some of the best minds in the industry ? If you are, please read on.

 

 

About the opportunity:

 

Cisco Systems is looking  to employ folks like you  as technical support engineers in their world renowned TAC. Our TAC engineers are called by our customers around the world when they are facing critical network outages  and when they need help to  troubleshoot and resolve complex technical challenges. There is never a dull moment in the life of a TAC engineer. They are learning constantly, they are growing by the day and they are  applying their knowledge  to resolve tricky, challenging and tough  technical issues. They drive customer success and satisfaction by solving the toughest business challenges with Network Centric Solutions. The majority of them are CCIEs and they are  all great mentors and colleagues. They work on all of Cisco’s networking technologies – Routing&Switcing, Security, Data Center, Content, Optical and Wireless  to name a few.

Are you good enough to be part of this elite team ?

 

If you believe you are and if you are an engineering graduate with at least 70% in your final year , 2 years of industry experience  and skills in the following areas, we invite you to apply.

Perhaps, you missed out on a dream college placement for various reasons – this is your second chance!

 

 

 

Job description:

 

  • Solves product and network problems of high complexity by quickly isolating and resolving issues.
  • Increase customer network uptime by providing independent consultation to solve complex network and product problems.
  • Effectively utilizes Cisco’s world class lab facilities to simulate customer network issues.
  • Provides systems/product training and intellectual property material.
  • Single point of contact for network problem resolutions - manage, troubleshoot, and resolve issues.
  • Submits complete and correct defect reports in area of expertise.

 

 

Profiles of interest to us: 

Please go to your Profile -> Professional tab and update your experience, certifications and Skills.

 

 

Routing Technologies:

 

 
 
Minimum Qualifications
 
  • 2+ years IP Networking experience; Working knowledge of Networking industry, products and protocols
  • 2+ years experience with Cisco routing products or other industry routing solutions.
  • Experience and Knowledge of the following technologies: OSPF, BGP, ISIS, MPLS, MPLS VPN, Traffic Engineering, QoS, L2VPN, Multicast, Multicast VPN, VPLS,
  • Knowledge and hands-on experience on the following products: Cisco7600, Cisco6500, GSR, Cisco3800, Cisco2800, Cisco7200, and ASR9k & CRS(desirable)
  • Advanced RP troubleshooting expertise required.
  • CCNA R&S
 
 
Desired Skills:
 
  • Strong documentation skills--to be utilized for case management, knowledge capture, defect management and training.
  • Excellent verbal communication skills--these skills are essential for this engineering role as most of the work being done is through the phone.
  • Very strong problem solving skills--will be utilized often as this position covers all Cisco RP technologies.
  • Working knowledge of handling network down situations--this role will be handling S1/S2 Service Requests with limited supervision.
  • Ability to drive recreates remotely--many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve.
  • CCNP
  • Windows/Unix/Linux 

 

-------------------------------------------------------------------------------

 

Lan Switching Technologies:

  

 

Minimum Qualifications:

 

  • 2+ years IP Networking experience; Working knowledge of Networking industry, products and protocols.
  • Strong Networking and in-depth knowledge in Cisco switching and routing technologies.
  • Well-versed with networking tools such as traffic generators (e.g lxia), sniffers et al.
  • Solid experience supporting and configuring medium to large enterprise LANs
  • Troubleshoot product and network problems of high complexity. Has strong in-depth knowledge in LAN Switching technologies
  • CCNA R&S

 

 

Desired Skills:

 

  • Strong documentation skills--to be utilized for case management, knowledge capture, defect management and training.
  • Excellent verbal communication skills--these skills are essential for this engineering role as most of the work being done is through the phone.
  • Very strong problem solving skills.
  • Working knowledge of handling network down situations--this role will be handling S1/S2 Service Requests with limited supervision.
  • Ability to drive recreates remotely--many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve.
  • CCNP
  • Windows/Unix/Linux 

 

-------------------------------------------------------------------------------

 

Security – VPN & Firewall: 

 

 

Minimum Qualifications:

 

  • Bachelor’s or Master’s degree in engineering (Computer Science, Electrical Engineering)Click here to enter text.
  • Minimum 2 years of related experience involving customer exposure element in VPN (for example: IPSEC, SSL, Anyconnect, Getvpn, DMVPN, IPS, IDS, ASA, CX & Firewall software / hardware).
  • Good technical foundation in networking (CCNA equivalent level or above) is required
  • Ability to communicate in English effectively both verbally and in writing; other languages would be a plus

 

Desired Skills:

 

  • Strong documentation skills--to be utilized for case management, knowledge capture, defect management and training.
  • Excellent verbal communication skills--these skills are essential for this engineering role as most of the work being done is through the phone.
  • Very strong problem solving skills--will be utilized often as this position covers all Cisco Security technologies.
  • Working knowledge of handling network down situations--this role will be handling S1/S2 Service Requests with limited supervision.
  • Ability to drive recreates remotely--many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve.
  • CCNP Security
  • Windows/Unix/Linux 

 

-------------------------------------------------------------------------------

 

Voice over IP – Collaboration :

  

 

Minimum Qualifications:

 

  • Cisco Voice/Data Center/Routing & Switching background.
  • Customer Support Experience (2+ years)
  • Professional level certification in Cisco technologies (CCNP, CCVP).
  • Proficient with technologies such as Call Manager, Multi Services, gateways, Cisco Unity Connection, Telepresence, Jabber, Cisco Unified Presence, CWMS etc.
  • Bachelors in a technical field (CS/EE preferred) or equivalent plus 1-3 years related experience.
  • Solid Communication Skills (Written/Verbal/Presentation)
  • Solid team player

 

Desired Skills:

 

  • Strong documentation skills--to be utilized for case management, knowledge capture, defect management and training.
  • Excellent verbal communication skills--these skills are essential for this engineering role as most of the work being done is through the phone.
  • Very strong problem solving skills--will be utilized often as this position covers all Cisco Security technologies.
  • Working knowledge of handling network down situations--this role will be handling S1/S2 Service Requests with limited supervision.
  • Ability to drive recreates remotely--many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve.
  • CCNP Voice
  • Windows/Unix/Linux 

 

-------------------------------------------------------------------------------

 

Network Management Systems:

 

 

Minimum Qualifications:

 

  • Effective written and verbal communication and interpersonal skills.
  • Excellent understanding of Networking protocols such as HTTP, HTTPS, TCP/IP, SNMP, Telnet, and SSH technologies.
  • Excellent understanding of SQL Query design and optimization.
  • Excellent understanding of Core Java Application Troubleshooting.
  • Strong understanding of TCP/IP and NMS related knowledge.
  • Solid Communication Skills (Written/Verbal/Presentation).
  • Solid team player.
  • CCNA.

 

Desired Skills:

 

  • Strong documentation skills--to be utilized for case management, knowledge capture, defect management and training.
  • Excellent verbal communication skills--these skills are essential for this engineering role as most of the work being done is through the phone.
  • Very strong problem solving skills.
  • Working knowledge of handling network down situations--this role will be handling S1/S2 Service Requests with limited supervision.
  • Ability to drive recreates remotely--many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve.
  • CCNP/VCP/Oracle DB/RHCE certifications.
  • Windows/Unix/Linux.

 

-------------------------------------------------------------------------------

 

Server Virtualization:

 

  

Minimum Qualifications:

 

  • Effective written and verbal communication and interpersonal skills.
  • Solid experience analyzing, using and configuring medium to large networks.
  • Strong experience supporting client servers (blades and rack systems).
  • Strong Server/Storage Industry experience.
  • Knowledge of controllers, drivers and networking components.
  • Sound switching experience.
  • Knowledge of fiber channel operation and protocols.
  • Experience installing drivers/updating drivers.
  • Relevant Storage, Network or Server O/S certifications.
  • Knowledge of server OS – Windows, Vmware, Linux.
  • Solid Communication Skills (Written/Verbal/Presentation).
  • Solid team player.
  • CCNA.

 

Desired Skills:

 

  • Strong documentation skills--to be utilized for case management, knowledge capture, defect management and training.
  • Excellent verbal communication skills--these skills are essential for this engineering role as most of the work being done is through the phone.
  • Very strong problem solving skills.
  • Working knowledge of handling network down situations--this role will be handling S1/S2 Service Requests with limited supervision.
  • Ability to drive recreates remotely--many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve.
  • VMWare certification or knowledge would be a distinct advantage.
  • Troubleshooting experience within Ethernet and/or SAN environment.

 

 ------------------------------------------------------------------------------

 

SECURITY –AAA:

 

 

Role & Responsibilities:
 
  • Solves product and network problems of high complexity by quickly isolating and resolving issues.
  • Increase customer network uptime by providing independent consultation to solve complex network and product problems.
  • Effectively utilizes Cisco’s world class lab facilities to simulate customer network issues.
  • Provides systems/product training and intellectual property material.
  • Single point of contact for network problem resolutions - manage, troubleshoot, and resolve issues.
  • Submits complete and correct defect reports in area of expertise.

 

Minimum Qualifications:

 

  • Bachelor’s or Master’s degree in engineering (Computer Science, Electrical Engineering).
  • Minimum 2 years of related experience involving customer exposure element in Security Technologies (Firewall, VPN, IDS, AAA).
  • Knowledge of RADIUS, TACACS+ , 802.1x , ACS and ISE is a must.
  • Good technical foundation in networking (CCNA equivalent level or above) is a must.
  • Knowledge of Wireless technologies is a plus.
  • Ability to communicate in English effectively both verbally and in writing; other languages would be a plus.

 

Desired Skills:

 

  • Strong documentation skills--to be utilized for case management, knowledge capture, defect management and training.
  • Excellent verbal communication skills--these skills are essential for this engineering role as most of the work being done is through the phone.
  • Very strong problem solving skills.
  • Working knowledge of handling network down situations--this role will be handling S1/S2 Service Requests with limited supervision.
  • Ability to drive recreates remotely--many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve.
  • CCNP Security.
  • Windows/Unix/Linux. 

 

 

 

 

 Compensation

  • The lower end of compensation is mentioned. It will vary based on your experience and its relevance
2016-11-15
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