About the company:
BlackNGreen is the fastest growing VAS Company in the world. With presence in over 40 countries in a short span, BlackNGreen has grown leaps and bounds. BlackNGreen’s vision ‘to empower all major telecom operators across the world with game changing products and services that add value to the lives of billions of people globally’ has been a guiding light in making us amongst the top three revenue generators for almost all our partner operators. The Mission of the organization being ‘Innovate and create mobile services and technologies that can change the telecommunications landscape while adding immense value to the life of every subscriber that we reach out to’ has encouraged the team to try and make products that are not just different but easy and fun to use.
Starting with core team of 35 employees, the company has grown on to become a 400-employee powerhouse. With a “Work hard and Party hard” culture to boast about, the employees enjoy work and hence get exceptional results. We have offices in Delhi, Mumbai, and Bangalore with Chennai being the Headquarters. Offices in Dubai, Uganda, Nigeria, Tanzania, Indonesia, Bangladesh and Cyprus allow us to cater to our operators all over the world.
With plans to double the number of operators within a year, we are also setting up offices in many other foreign locations to improve our reach.
We are looking for a person who is ready to take on challenges and responsibility from the word “Go”. The person should not just have profound technical knowledge but also a creative approach to problem solving. Good interpersonal skills are always a plus when you are a part of International Business. It does not matter whether you are an extrovert or introvert what matters is your passion for success and achievement that will lead you to the top at BlackNGreen.
- 2011/ 2012 batch BE/BTech (CS/IT/IS/EC) / BCA / MCA
- Good academic record
- Good pH score
Technical Capabilities Required:
- Knowledge about SQL
-Hands on experience LINUX
-Issue Tracking Tools such as JIRA, Asana etc.
-Technical implementation for assigned accounts for existing product enhancements, new products, whitelisting of IPs, billing integration, E1 configuration, technical documentation (architecture, diagrams etc.), calls with operators (Accoun
-Managers are only present for support, but are not front facing for any technical discussions)
-Implementing best practices (from RA, AM or Lead Manager) to ensure call connected ratio is as per the target set for Magic Voice across assigned accounts.
-Implementing best practices (from RA, AM or Lead Manager) to ensure revenue targets assigned are being met on a monthly basis across assigned accounts from a system perspective.
-Customer centric approach with primary customers being the operators where no AMs exist AND AMs where present.
-Follow the pre-defined process;
i. Log all requests in the platform
ii. Process is followed for all stages
iii. Test bed to be made available for all services
iv. Before service is made live, it should be tested in the test bed and signed off on by Lead Manager where required.
-Implementation of all Account Manager or Lead Manager requests within the requested period.
-Create and ensure prompt tables and all configurations are in perfect working order in all assigned accounts’ servers.
-Ensuring prompt Operator communications
-Completing assigned tasks and assigned due date; proper communication in case of expected delays in completion by assigned date
-Perform service monitoring on a day to day basis
-Providing required logs to RA team for maximizing revenue.
-Communicate between internal teams (IVR development, Billing/SMS etc.) for issues with existing services