CONVERGYS INDIA | ALL | PAN INDIA |Technical Support Officer

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Company Profile:
Convergys Corporation (NYSE: CVG) is a global leader in relationship management, headquartered in Cincinnati, Ohio. We provide solutions that drive more value from the relationships our clients have with their customers. For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world. We believe in providing our employees with everything they need in order to keep them happy and satisfied. Be it great careers, excellent growth opportunities, well-deserved remuneration packages or the most coveted work environment. o Serves 26 of Fortune's "Top 50" companies globally o Has been awarded Fortune's Most Admired Company for 9 consecutive years o Has 70,000+ employees across 69 offices across the world In India, Convergys has achieved 10 years of continuous growth & excellence. Convergys has over 10000 team members servicing marquee clients from North America, Australia & UK. It houses a team of "Rocking" talent who work out of 6 locations - 3 in Gurgaon, and in Pune, Mumbai & Bangalore.



Position: Technical Support Officer

Eligibility: BE/B.Tech

Location: Anywhere in India
Job Category: Core Technical

Last Date: 3rd August 2012, Friday.

Job Type: Full Time
Hiring Process: Face to Face Interview.


Job Details:

Qualification : BE/ B.Tech - (Any specialization) candidates from 2011/2012 batches.

Job Description:
Help customers in solving technical issues.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Troubleshoot OS and hardware issues.
Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Meet customer requirements through first contact resolution.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Provide answers and/or advice to customers based on their particular requirements and customer profile.

Skills Required:
Knowledge in Operation System Knowledge.
Good communication skills.

N.B : Candidates will be on 6 months Contract.


To Apply OnLine visit
http://www.freshersworld.com/jobs/application/46789